Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@miniroute.cn. Please note that returns will need to be sent to the right address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@miniroute.cn.

1. Confirmation and acceptance of Terms of Service

When you use the services of this website, it means that you have read, understand and agree to accept all contents of these Terms of Service.

2. Registration and account security

The user needs to provide true and accurate personal information when registering, and the account and password are kept by the user. The User is responsible for all activities and events that occur under his/her account and password.

3. User behavior norms

Users shall not use the website services to publish, disseminate illegal, illegal, infringe on the privacy of others, intellectual property information, respect the legitimate rights and interests of other users.

4. Intellectual Property Statement

All content contained in this website, including but not limited to text, pictures, audio, video, software and programs, is protected by law. Without authorization, any unit or individual shall not reproduce or use, otherwise it will bear the corresponding legal responsibility.

5. Disclaimer

Miniroute is not liable for any direct or indirect losses caused by the use of this website services. For force majeure, hacker attacks, computer viruses and other reasons caused by network service interruption or any impact, this website does not assume any responsibility.

6. Application and jurisdiction of law

The Terms of Service are governed by and governed by the laws of the People's Republic of China. Any dispute relating to these Terms of Service shall be settled in the people's court where this website is located.

7. Other terms

Miniroute is responsible for the interpretation of matters not mentioned in the Terms of Service, and reserves the right to modify the Terms of Service at any time. The latest terms of Service will be posted on this website.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@miniroute.cn.